The Engagement Layer provides a seamless and integrated user experience. It encompasses components that users and administrators interact with to perform tasks, manage processes, and access applications.

• • AI Assistant: An intelligent, context-aware assistant designed to help users provide recommendations, make decisions, and automate tasks. It offers predictive insights and interactive support for end-users.
    Fuse Hub: A centralized web-based user interface where users and administrators can manage workflows, applications, and platform settings. Fuse Hub acts as the primary interface for accessing the platform’s features.

  Fuse Engine: The backend processing engine that drives the platform’s automation, integration, and scheduling capabilities. Fuse Engine orchestrates workflows, manages event triggers, and communicates with external systems.

Each experience provides its own set of capabilities but also leverages the core platform services for consistent and reliable operations.

• • The AI Experience:
    Provides AI-driven capabilities like predictive analytics, automation, and decision-making.
    • Tools & Toolsets: Enables users to build and manage AI-driven workflows.
    • AI Assistants: Interactive assistants for contextual task support.
    • AI Models & Fine-Tuning: Manages AI models used for specific tasks, including fine-tuning based on user requirements.
    • AI Automation: Uses AI to drive business automation across workflows.
    • AI Prompts: Customizable AI prompts for task-specific responses.
    • Predictive Analytics: Provides forecasts and insights based on historical data.

• • The Security Experience:
    Focused on managing identities, access controls, provisioning, and security policies across the platform.
    • Identity and Access Management (IAM): Manages user identities, roles, and permissions.
    • Multi-Factor Authentication (MFA): Adds a layer of security through multi-factor methods such as SMS, email, or app-based authentication.
    • Federated Identity Management (FIM): Allows users to access multiple domains using a single identity.
    • Role-Based Access Control (RBAC): Granular control over who can access specific platform features and resources.
    • Privilege Access Management (PAM): Secures and monitors privileged accounts, including the provisioning of elevated access when required and its removal when no longer needed.
    • Risk-Based Access Control (RiBAC): Dynamically adjusts access based on context such as location and user behavior.
    • Certificate-Based Authentication: Adds another layer of security using certificates, including provisioning of certificates for users and systems as part of access control.

• The Application Experience:
  Unifies access to multiple applications, allowing users to interact with all their tools in a single pane of glass.
  • Workspaces: Personalized or admin-configured spaces that aggregate different tools and applications.
  • Desktop-Like UI Capabilities: Minimize, maximize, snap, and drag windows, allowing for multitasking.
  • Application Manager: Manages the lifecycle of integrated applications, including adding, modifying, and removing apps.
  • Navigations & Proxies: Configures menus and proxies for application access.
  • Access Banners: Displays important notifications or warnings before accessing applications.

The Platform Layer underpins the functionalities of the Engagement and Experiences layers. It manages core services, integrations, data flow, and centralized configuration, ensuring scalability and reliability.

• • Core Services:
    Provides the foundation for task automation, process orchestration, and data management across the platform.
    • Process Automation: Manages workflow execution and task scheduling.
    • Real-Time Data Processing: Ensures data is captured and processed as events occur.

• • Integration Capabilities:Enables seamless communication between disparate systems, whether internal or external, using connectors and APIs.
    • Service Bus Architecture: Centralized routing for message-based communication between systems.
    • Pre-Built & Custom Connectors: Facilitates integration with third-party systems and legacy platforms.
    • REST/gRPC APIs: Supports real-time data exchange and interaction between systems.
    • Message Broker: Manages the exchange of messages between services, ensuring reliable delivery and communication across systems.
    • Transformations: Transforms data formats and structures to ensure compatibility between different systems and protocols.

• • UI Integration:
    Enables seamless and secure interoperability between domains at the user interface level. This framework ensures that multiple systems can operate cohesively within the Fuse Hub, delivering a unified and streamlined experience for end users.
    • Interoperability Across domains:
      Enables disparate applications, systems and domains to communicate and work together effectively within a unified interface, breaking down operational silos and ensuring a cohesive user experience.
    • Centralized Message Brokering:
      The Fuse Hub acts as a message broker, facilitating real-time communication and data exchange between integrated applications.
    • UI-Level Communication: Applications interact directly at the UI level without relying on external APIs or server-side middleware, reducing complexity and improving performance.
    • Real-Time Interoperability: Event-driven workflows enable immediate data sharing and functionality exchange, ensuring smooth and dynamic interactions across applications.
    • Security and Validation: All communication is validated against authenticated sessions and trusted origins, minimizing risks like unauthorized access or man-in-the-middle attacks.
    • Modular Scalability: Supports the integration of independent, modular applications that can be updated or replaced without disrupting other components.

• Centralized Management:
  Provides administrators with full control over platform configurations, security, and system operations. It is divided into the following management categories:
  • Security Management: Manages access control, encryption, and security policies.
  • Application Management: Configures applications, pages, and workspaces.
  • Automation Management: Manages automation processes, webhooks, and variables.
  • AI Management: Manages AI models, assistants, and tools.
  • Notification & Feedback Management: Handles notifications, feedback types, and queues.
  • Storage & Data Management: Manages storage, files, and retention policies.

• Development:
  The Fuse platform supports numerous extensibility capabilities and development frameworks that allow users to extend the platform’s functionalities. Developers can create custom integrations, applications, workflows, and tools that can interact with the core services of the platform, ensuring that the platform can evolve to meet specific business needs.

The System Layer provides the foundational infrastructure that supports the entire eTag Fuse Platform, ensuring performance, scalability, fault tolerance, and security.

• Cloud & On-Prem Deployment: Flexible options for public, private, and on-premise installations.
• Virtualization & Containers: Uses VMs and containers for scalability and portability.
• Load Balancing: Distributes workloads for high availability.
• Disaster Recovery: Provides backup, restore, and recovery processes for unexpected events.
• Network Configuration: Secure communication between distributed nodes.
• Encryption: Ensures data security using advanced encryption methods.

The Provider Layer enables extensibility by integrating third-party systems, external services, and identity providers.

• Identity Providers: Integrate with SAML, OAuth, OpenID, and more.
• AI Providers: Connect with internal and third-party AI services for predictive insights.
• Automation Providers: Enable external triggers and data workflows.
• Custom Providers: Design unique integrations for specific needs.